Dedicated agent (account manager) is a contact center employee who is ready to provide 24/7 support to your client through all communication channels. He works with questions of any complexity, as he has access to all the necessary resources to process the request.

CR-MANAGER ACCEPTS CUSTOMER APPEAL THROUGH:
Telephone
Telephone

Receiving incoming calls and
implementation of outgoing calls

Chat
Chat

Consulting
in the chat on the website

Email
Email

Processing incoming
email messages

Messenger
Messenger

Processing requests through
Facebook / Viber / Telegram / WhatsApp

Информирование
A thoroughly trained CR-manager provides a full cycle (circle) of customer support and deals with the personal management of the client - from processing incoming requests and providing timely feedback on them, to technical support and reporting on all received requests.