CONTACTIS outsourcing contact center has been on the market since 2003. The call center is located in Kyiv and has been operating in Ukraine for over (more than) 17 years. At the moment, our contact center is constantly serving more than 50 projects for Ukrainian and international companies.

17
Years on the market

We are in the TOP-10
outsourcing
call centers of Ukraine

50
Projects per month

Some of them
we serve
for more than 10 years

180
Workplaces

We provide
work for 300+
employees

ARE YOU LOOKING FOR A CALL CENTER WHICH
FOCUSED ON THE QUALITY OF YOUR CUSTOMER SERVICE?
CONTACTIS - we attract, retain and support your clients!

The average experience of our managers is 7 years. Most of them started as operators, so they know all aspects of our business and are experts in the industry.

HOW WE ARE
WORKING (WORK)



1 Defining the goal of the project and developing an individual launch plan
2 Structuring project information received from the customer
3 Interface design for registering customer requests
4 Agreement on the reporting format
5 Project staff training
6 Recording a voice greeting IVR (on request)
7 Project launch. (start)
CONTACTIS - we save your time and your money!

Using modern multichannel telephone streams, we process calls from your customers, integrate into your CRM systems and are always ready to provide you with our own developments in the field of customer relationship management.

CONTACTIS - it`s a long-term experience in the field of information services!

The main value is honesty, transparency in relations with our customers and staff. Customer focus is reflected in our reviews, and staff satisfaction is reflected in the cohesion (unity) and atmosphere in the team.

SECURITY
OF DATA



Reliable IT infrastructure
Reliable IT infrastructure

Built on the basis of HP, Cisco, VMWare, AheevaCCS

Secured VPN tunnels
Secured VPN tunnels

Integration with customers and organization of remote workplaces via VPN

Remoted Data Center
Remoted Data Center

Call processing capacity moved to Mirohost Data Center

Compliance
Compliance

Certificat of PCI DSS ( PCI DSS Certified), Quarterly Network Scans