AUTOMATIC SERVICES MAY (CAN) BE ADDITIONAL TO THE HOT LINE (HELP LINE),
AND (OR) MAY (CAN) ALSO REPLACE IT.
AND (OR) MAY (CAN) ALSO REPLACE IT.
We formulate, record and install all voice messages ourselves, only information is needed from you.
IVR (Interactive Voice Response) is an interactive info voice menu. It is a messaging system that allows you to route (distribute) a call depending on the request. The caller enters numbers in tone mode, which transfer the call to the needed employee or direct it to auto-inform.
IVR optimizes operator utilization = saves your budget.
- IVR with registration of a unique code is possible (used for promotions), as well as IVR with integration into electronic payment systems (Web Money, Pay Port, Portmone ...).
- IVR - allows you to collect statistics on customer requests.
- The use of IVR is effective both in large companies and in small businesses. It is a customer communication tool that requires the smallest investment. IVR - saves time for employees who answer the same questions.
- If you give the client a choice of language to listen a voice menu - this is already IVR!
COST DEPENDS ON THE NUMBER OF IVR BANDS (TYPES) CALCULATE THE COST
INCOMING IVR
- directing an incoming call to the needed department or employee
- voicing certain information depending on the request
OUTGOING IVR
- Satisfaction survey: after the end of the consultation on your hotline (help line), a call to the client is received immediately. Several questions are asked, with the possibility of entering an assessment (answer, rate, mark).