AUTOMATIC SERVICES MAY (CAN) BE ADDITIONAL TO THE HOT LINE (HELP LINE),
AND (OR) MAY (CAN) ALSO REPLACE IT.
AND (OR) MAY (CAN) ALSO REPLACE IT.
CRM-system (Customer Relationship Management) is software for your business, developed by our specialists.
HOW CAN YOU USE CRM IN YOUR BUSINESS:
- Ticket system.
Customer requests from all communication channels fall into one CRM. All orders, sales are kept with the ability to classify and sort requests. - HelpDesk for technical support.
To receive, process and control applications for the repair of equipment, scheduling the foremen visits, etc. - A system for monitoring and processing complaints.
Transfer of the application to the responsible employee, change and control of statuses, feedback to clients, etc. - Database.
When a new request arrives, a customer card is created in CRM and a customer base is formed, which you can subsequently (later) use to increase sales. - A system for HR departments.
Maintaining a database of job seekers and employees, storing documents, calling reminders, sending messages directly from CRM and much more.
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We create a completely individual
CRM system for your needs!
We also provide full technical and user support.
Benefits of a CRM system:
- online access to the system of all employees from anywhere in the world;
- creation of a single customer base;
- general access of employees to uploaded files in the system;
- history of requests for each client regardless of the communication channel.
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All employees of your company can have access to the CRM system, but each user can have a different level of access to restrict actions in the system.
WHAT CAN CRM SYSTEM?
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Collection of accepted applications
through different communication channels
(phone, email, chat, etc.)
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Searching and Listening
recordings of conversations without
logging out
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Creation of a knowledge base,
categorization of information
on product / service
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Quick search
customer cards, his story
requests / orders
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Sending reminders
and Push notifications
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Uploading reports
of any complexity
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Automatic sending
from the email system
or sms messages
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Integration with Telegram
bot to get
online statistics
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Integration with your existing software or your database through secure channels is possible. We can also provide access to the CRM system through the API (Application programming interface).